Privacy Policy — juragan404

This Privacy Policy (hereinafter "Policy") is issued by juragan404 (hereinafter "juragan404", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://juragan404.cam (the "Platform"). This Policy applies to all registered Members, visitors, and any other individuals whose personal data is processed by juragan404 in connection with the Platform and its associated services.

This Policy describes the types of personal data juragan404 collects, the purposes for which that data is processed, the conditions under which it may be shared with third parties, the security measures in place to protect it, the periods for which it is retained, and the rights available to individuals with respect to their personal data.

By registering an account on the Platform or continuing to use the Platform, you acknowledge that you have read and understood this Policy in full. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall terms of your use of the Platform.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means juragan404, the entity that determines the purposes and means of Processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of juragan404 under a contractual obligation.
• "Member" means any individual who has registered an account on the Platform.
• "KYC Data" means identity and document verification information collected pursuant to Know Your Customer obligations, including government-issued identification documents and proof of address.
• "Technical Data" means data automatically collected about your device, browser, IP address, and interaction with the Platform.
• "Financial Data" means payment method details, transaction records, deposit history, withdrawal records, and balance information.
• "Consent" means freely given, specific, informed, and unambiguous agreement to the Processing of Personal Data for a stated purpose.

juragan404 collects personal data across several categories, depending on your interaction with the Platform. The following table sets out the categories of data collected and examples within each category:

juragan404 collects personal data through the following channels:

juragan404 processes personal data only for defined, legitimate purposes. We do not process personal data in ways incompatible with the purpose for which it was originally collected. The purposes for which we process your data include:

• Account creation and management: To register your account, verify your identity, and maintain your membership on the Platform.
• Transaction processing: To process deposits and withdrawals in MYR via your chosen payment method, maintain accurate account balances, and issue transaction confirmations.
• KYC and fraud prevention: To verify your identity in accordance with our KYC obligations, detect and prevent fraud, money laundering, and other financial crime.
• Responsible gambling obligations: To monitor gaming activity for indicators of problem gambling, apply and enforce deposit limits and self-exclusion requests, and fulfil our duty of care to Members.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
• Platform security and integrity: To detect and prevent unauthorised access, multi-accounting, bot activity, and other forms of platform abuse.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and retain records as required by law.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, user experience, and service offerings.
• Communications: To send you transactional notices, account alerts, and — where you have consented — promotional communications about offers and new features.

juragan404 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:

• Contractual necessity: Processing is necessary for the performance of the contract between you and juragan404 — specifically, to operate your account, process transactions, and provide the services you have requested.
• Legal obligation: Processing is necessary to comply with legal obligations to which juragan404 is subject, including KYC and anti-money laundering requirements, responsible gambling obligations, and record-keeping requirements imposed by applicable law.
• Legitimate interests: Processing is necessary for the legitimate interests pursued by juragan404, including fraud detection, platform security, multi-account prevention, and the improvement of our services — provided those interests are not overridden by your privacy rights and interests.
• Consent: Where processing is based on your consent — such as the sending of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

juragan404 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

juragan404 operates internationally, and certain personal data may be transferred to, stored in, or processed in countries or territories outside Malaysia in the course of providing our services. This may occur, for example, when we use cloud hosting infrastructure or engage game content providers located in other jurisdictions.

Where personal data is transferred outside of Malaysia, juragan404 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian law. Such safeguards may include contractual data protection clauses, data processing agreements with transferee entities, or transfers to jurisdictions that offer adequate data protection under recognised standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data on the terms described in this Clause.

juragan404 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where data must be retained beyond these periods due to an ongoing legal dispute, regulatory investigation, or other exceptional circumstance, such retention will be limited to the specific data relevant to that matter.

juragan404 uses cookies and similar tracking technologies to maintain the functionality of the Platform, preserve your session state, and collect anonymised usage analytics. We do not use cookies for cross-site behavioural advertising or third-party audience profiling.

The types of cookies used on the Platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be disabled. They maintain your login session, remember your account preferences, and enable secure navigation between pages. No consent is required for these cookies.
• Functional Cookies: These cookies remember choices you make — such as language preferences and display settings — to improve your experience. They do not track your activity across other websites.
• Analytics Cookies: We use anonymised analytics to understand how Members use the Platform — for example, which pages are visited most frequently and how long sessions typically last. This data is aggregated and cannot be used to identify individual users. You may opt out of analytics cookies via your browser settings.
• Responsible Gambling Cookies: Certain session-limit and reality-check features depend on cookies to function correctly. Disabling these cookies may prevent responsible gambling tools from operating as intended.

You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies will impair or prevent your use of the Platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

juragan404 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• Encryption at rest for sensitive data categories including KYC documents and financial records.
• Two-factor authentication (2FA) available to all Members for account login security.
• Role-based access controls ensuring that internal access to personal data is restricted to authorised personnel with a documented need to access it.
• Regular security assessments and penetration testing of Platform infrastructure.
• Fraud detection and anomaly monitoring systems that flag unusual account activity for investigation.
• Secure data disposal procedures for the deletion and destruction of personal data at end of retention period.

While juragan404 takes its security obligations seriously and maintains robust protections, no transmission over the internet or electronic storage method is completely infallible. In the event of a data breach that poses a risk to your rights and interests, juragan404 will notify affected Members and relevant authorities as required by applicable law and within the required timeframes.

Subject to applicable law, you have the following rights with respect to your personal data held by juragan404. To exercise any of these rights, please contact our support team via live chat or email. We will respond to valid requests within a reasonable timeframe, and in any event within 30 days of receipt.

The Platform is strictly intended for adults aged 21 years and above. juragan404 does not knowingly collect, store, or process personal data from any person under the age of 21. Our registration process requires users to confirm their date of birth, and we enforce age verification through our KYC procedures.

If juragan404 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the account concerned, return any deposits made, void any associated winnings, and securely delete all personal data collected in connection with that account.

If you believe that a person under the age of 21 has registered on the Platform, please contact our support team immediately so that we can investigate and take appropriate action.

juragan404 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, we will endeavour to notify Members via a notice displayed on the Platform or via email to your registered address prior to the changes taking effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. The current version of this Policy is always available at https://juragan404.cam/privacy-policy. We encourage you to review this Policy periodically to stay informed of how juragan404 handles your personal data.

Your continued use of the Platform following publication of any amendments constitutes your acknowledgement of the revised Policy. If you do not agree to the amended Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which juragan404 processes your personal data, or if you wish to exercise any of the data rights described in Clause 12, please contact us using the following details:

• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform. Typical response time under 5 minutes.
• Email (plain text — not a link): [email protected]

Data rights requests submitted by email will be acknowledged within one (1) business day. We aim to provide a substantive response or resolution within thirty (30) calendar days of receiving a complete and verified request. Where a request is particularly complex, we may extend this period by a further thirty (30) days and will notify you accordingly.